FREQUENTLY ASKED QUESTION ...

Here you will quickly find answers to some of our most commonly asked questions.
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BUSHMASTER DEALER LOCATOR ...
Find local dealer in your area

SHIPPING INFORMATION...

Orders will be shipped promptly via FedEx or First Class Mail. FedEx Ground is our standard method of shipment. FedEx Next Day Service, FedEx 2 Day Service and FedEx Express Saver (3 Day) Services are available upon request. Shipping charges for these services are charged based on the actual weight of the package. Puerto Rico shipments are sent via US Mail. FedEx Ground Service packages usually take 3 - 7 business days.

CUSTOMER SERVICE ...

Our telephone personnel are highly experienced and well informed firearms
enthusiasts. If you have any questions about Bushmaster products, you'll find a courteous member of our firm
willing and able to answer them - just call our Toll-Free Customer Service line (1-800-883-6229)
between 8:30 am - 6:00 pm, Monday through Friday, (E.S.T.). We will also be happy to promptly answer your
questions, or order inquiries, via E-mail to: Customerservice@bushmaster.com

WARRANTY INFORMATION ...

Bushmaster Firearms International, LLC. firearms are warranted to be free from defects in materials and workmanship. Any such defect of which Bushmaster Firearms International, LLC. is given written notice, as provided below, within one year and ten days from the date of first purchase by a customer will be remedied by Bushmaster Firearms, International LLC This warranty is granted by Bushmaster Firearms International, LLC., P.O. Box 1479, 999 Roosevelt Trail, Windham, Maine 04062.

USER MANUALS & TECH SHEETS ...

EXCHANGES…

Should items you order from Bushmaster not be to your expectations, please contact our
customer service department for a Return Merchandise Authorization (RMA) Number. Unused items
may be returned within 30 days, include a copy of your invoice. Note: Any Custom Barrel Assembly - not
shown in catalog - may not be returned. No refunds allowed after 15 days of invoice date. Restocking
charge 20%. Include invoice with your return - its upper left corner can be used as return label. Return all pieces of
kits - wrap and package them securely. Insure package for your protection. Include the reason for return of each
item in an accompanying letter and we will do everything possible to speed your exchange.

BACKORDERS…

We make every attempt to deliver your order from available stock - immediately. Should
there be a backorder on a part, we'll ship the bulk of your order and WE pay the shipping on the backordered part
(with the exception of complete rifles). FedEx Standard Overnight (1 Day); FedEx 2 Day and FedEx Express Saver (3
Day) Services are available upon request at additional charge. For C.O.D. Service from FedEx, please add $8.50 per
package (Note: FedEx will accept cash as C.O.D. payment).

BUSHMASTER GUNSMITHING…

Our company policy is to offer gunsmithing assembly at no
charge when parts are purchased from us (with the exception of sight bases). We will also offer our
professional gunsmithing services to any customers who care to ship us their firearms or assemblies for repair or
buildup - and we will work on brands other than Bushmaster. Gunsmithing time is charged at $40.00 per hour, and
we charge a $16.50 fee for return shipping of your rifle, upper or parts ($19.50 for DCM Rifles due to extra weight).
For a gunsmithing estimate, please call 1-800-998-7928 or E-mail to: Techsupport@bushmaster.com

A NOTE REGARDING LEAD…

Discharging firearms in poorly ventilated areas, cleaning firearms, or handling
ammunition may result in exposure to lead, a substance known to cause birth defects, reproductive harm, and other serious
physical injury. Have adequate ventilation at all times. Wash hands thoroughly after exposure to lead.